Equipment identity
- Manufacturer and model
- Serial number, if available
- Power and frequency rating
- Approximate installation date
Existing equipment and project support
KI Solutions induction heating helpdesk
Submit a structured technical-support request for an induction heating power supply, coil, cooling system, accessory or process problem.
One ticketKeep symptoms, files and replies together
Useful evidenceInclude labels, faults, settings and photos
Clear next stepWe review the available information first
Before creating a ticket
Collect the information that can shorten troubleshooting
Do not open energized equipment or bypass an interlock to obtain information. Use only observations and files that can be gathered safely.
Observed problem
- Exact alarm or fault text
- What happens and when
- Recent changes or maintenance
- Whether the issue is repeatable
Supporting evidence
- Nameplate and connection photos
- Coil and workpiece photos
- Settings or recipe information
- Manuals, drawings or log files
Support request
Create a ticket
Use one clear subject and describe the expected behavior, actual behavior, timing and any fault message. Attach one useful file when available.
For a new system, coil or consulting inquiry: use the contact page. The helpdesk is intended for existing equipment, delivered projects and technical support.
Need to discuss a new induction project?
Use the main contact form for feasibility, system selection, coil design, pricing or consulting inquiries.
Existing equipment and project support
KI Solutions induction heating helpdesk
Submit a structured technical-support request for an induction heating power supply, coil, cooling system, accessory or process problem.
One ticketKeep symptoms, files and replies together
Useful evidenceInclude labels, faults, settings and photos
Clear next stepWe review the available information first
Before creating a ticket
Collect the information that can shorten troubleshooting
Do not open energized equipment or bypass an interlock to obtain information. Use only observations and files that can be gathered safely.
Equipment identity
- Manufacturer and model
- Serial number, if available
- Power and frequency rating
- Approximate installation date
Observed problem
- Exact alarm or fault text
- What happens and when
- Recent changes or maintenance
- Whether the issue is repeatable
Supporting evidence
- Nameplate and connection photos
- Coil and workpiece photos
- Settings or recipe information
- Manuals, drawings or log files
Support request
Create a ticket
Use one clear subject and describe the expected behavior, actual behavior, timing and any fault message. Attach one useful file when available.
For a new system, coil or consulting inquiry: use the contact page. The helpdesk is intended for existing equipment, delivered projects and technical support.
Need to discuss a new induction project?
Use the main contact form for feasibility, system selection, coil design, pricing or consulting inquiries.